Terms of service

Welcome to The Veloura. By accessing or using our website at theveloura.com, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General

By using our website, you confirm that you are at least 18 years of age and have the legal authority to enter into these terms. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.

2. Products

All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for reference only and may vary slightly from the actual item due to photography lighting and screen display differences.

3. Pricing

All prices are listed in U.S. dollars (USD) and are subject to change without notice. We reserve the right to correct pricing errors. If an item is listed at an incorrect price, we may cancel the order and notify you accordingly.

4. Orders

By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or violate these terms.

Once an order has been processed or shipped, we may not be able to modify or cancel it. Please contact us as soon as possible at support@theveloura.com if you need to make changes.

5. Payment

We accept the payment methods displayed at checkout. All transactions are processed securely through Shopify's payment system. You agree to provide valid payment information and authorize us to charge the applicable amount for your order.

6. Shipping

We ship to addresses within the United States. Delivery times are estimates and are not guaranteed. The Veloura is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control. Please review our shipping information for estimated delivery timeframes.

7. Returns & Refunds

Returns are accepted within 30 days of delivery, subject to our Return & Refund Policy. Please review the full policy before initiating a return.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, and product descriptions, is the property of The Veloura and may not be reproduced, distributed, or used without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The Veloura shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the applicable order.

10. Disclaimer

Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be error-free or uninterrupted.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@theveloura.com Phone: +1 (213) 851-6058 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST Mailing Address: The Veloura, 8045 W Elizabeth Ln, Fort Worth, TX 76116, United States