Privacy policy

Last updated: September 6, 2026

At The Veloura ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from theveloura.com.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name, email address, phone number, and mailing address
  • Payment information (processed securely through Shopify)
  • Browsing behavior, device information, and IP address
  • Order history and communications with our support team

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Respond to your questions and provide customer support
  • Send promotional emails and marketing communications (you may opt out at any time)
  • Improve our website and shopping experience
  • Comply with applicable laws and regulations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website and fulfilling orders, including:

  • Payment processors (e.g., Shopify Payments)
  • Shipping and logistics partners
  • Marketing and analytics service providers

These third parties are required to keep your information confidential and may only use it to provide services on our behalf.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. You may adjust your browser settings to refuse cookies, though this may affect certain website features.

You may also opt out of targeted advertising by visiting our Your Privacy Choices page.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of the sale or sharing of your personal information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at support@theveloura.com.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All payments are processed through Shopify's secure checkout system.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@theveloura.com Phone: +1 (213) 851-6058 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST Mailing Address: The Veloura, 8045 W Elizabeth Ln, Fort Worth, TX 76116, United States