Shipping policy
Last updated: September 6, 2026
Thank you for shopping with The Veloura. Please review our shipping policy below before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
2. Shipping Options & Rates
| Shipping Method | Order Total | Cost |
|---|---|---|
| Standard Shipping | $0.00 – $69.99 | $8.00 |
| Free Standard Shipping | $70.00 and above | Free |
| Express Shipping | Any order total | $15.00 |
3. Estimated Delivery Times
- Standard Shipping: 8–18 business days (including processing time)
- Express Shipping: 6–13 business days (including processing time)
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier availability, weather conditions, holidays, or other circumstances beyond our control.
4. Shipping Destinations
We currently ship to addresses within the United States only. We do not ship internationally at this time.
5. Order Tracking
Once your order has shipped, a tracking number will be sent to the email address used at checkout. Please allow 24–72 hours for tracking information to update after your order has been dispatched.
If you have not received your tracking information within 5 business days of placing your order, please contact us at support@theveloura.com.
6. Shipping Delays
The Veloura is not responsible for delays caused by carriers, weather, natural disasters, customs, or other events outside of our control. If your order is significantly delayed, please contact us and we will do our best to assist you.
7. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please check with neighbors and your local post office first. If the package cannot be located, contact us at support@theveloura.com within 7 days of the marked delivery date and we will work with you to resolve the issue.
8. Address Accuracy
Please ensure your shipping address is correct before placing your order. The Veloura is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@theveloura.com.
9. Contact Us
If you have any questions about your shipment, please contact us:
Email: support@theveloura.com Phone: +1 (213) 851-6058 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST Mailing Address: The Veloura, 8045 W Elizabeth Ln, Fort Worth, TX 76116, United States