Refund policy
Thank you for shopping with The Veloura. We want you to love your purchase. If you are not completely satisfied, we are here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused, unworn, and unwashed
- In their original condition with all tags attached
- In the original packaging
To initiate a return, please contact us at support@theveloura.com before sending any items back. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges are non-refundable unless the return is due to our error. We do not charge a restocking fee for approved returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@theveloura.com.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@theveloura.com. Please include your order number and clear photos of the item and packaging so we can resolve the issue promptly.
Exchanges
At this time, we do not offer direct exchanges. We recommend placing a new order for the item you want and returning the original item in accordance with our return policy.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Items that have been worn, washed, or altered
- Items returned without prior authorization
Contact Us
Email: support@theveloura.com Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST